Frequently Asked Questions

 

 

Q:  What should my baby wear for lessons?

A:  A swim nappy and swim suit

 

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Q:  How long are lessons?

A:  30 minutes for most lessons we do also offer a 1 hour lesson for Junior lifeguards (Over 8's ONLY)

 

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Q:  Do I have to get into the water?

A:  Yes for both parent and baby, and toddler lessons.

 

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Q:  How long will it take my child take to swim?

A:  How long is a piece of string? It depends on the child, every child learns at their own rate.

 

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Q:  Can I take photos?

A:  Generally No, unless you seek permission from the teacher and the other parents of the lesson.

 

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Q:  Do I have to come every week?

A:  No*, but we recommend your child attends regularly to give them the best chance to learn and improve.

*But please note if you do not attend we are unable to issue refunds for the missed session/s.

 

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Q:  If we are away or can't make the swimming lesson can we catch up?

A:  Unfortunately No,

As our classes are provided on a specific date and time and as spaces are limited,

we do not offer a cancellation option or refund, once you have booked and paid for lessons.

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Q:  How many children in the lesson?

A:  We try to adhere to a maximum of 6 children in a class, this can differ as children progress and transition between ability groups. Parent and baby lesson vary.

 

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Q:  How do we pay for the lessons?

A:  You will receive an  invoice via email and you can pay by BACs, Cheque or Cash.

 

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Q:  What happens if the pool is closed?

A:  I will either offer a catch up lesson (if possible) or credit the amount of the missed lesson off the next invoice.

 

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Q:  Can I pay each Month / Term?

A:  Yes

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Q:  Do you run though school holidays?

A:  No, but I do offer additional intensive classes during the Summer Holidays (these are not compulsory) 

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Q:  Do you offer a free trial?

A:  Yes, please get in touch so we can arrange this at the next available session.